![]() ![]() People who review on app store are consistently encouraged to contact support and very, very rarely are issues talked about or solutions made common knowledge on things concerning problems either software or other related… One thing I’ve always hated about tidals bugs is how inhouse they keep them. ![]() Same thing just happened to me, and this is very much not encouraging… been weeks now and I started the process with support, but after this… kinda not lookin up from the swing of things… Has anyone else had this problem with them, and if so, were you able to resolve it? One thing is for sure, this is the first company I begged to give them money, only to be met with total indifference and a complete lack of empathy. Tidal in a way is unique, which is why it really f****g sucks that I cannot pay for their service. I have briefly considered Spotify but cannot reconcile with the fact that they stream 320kbps so I don’t really want that. I received a response from another person next, who told me that the payment is being rejected (something I was painfully aware of by now) and that I should contact my bank (even though I mentioned in my email that I have, etc.)Īt this point, I am 6 months after my Tidal subscription was suspended, and basically ran out of options to try and send Tidal money. I asked her what decision she was referring to, because to my knowledge there was no decision that I was aware of regarding my account. The second person I was in touch with, told me that “we cannot reverse this decision, very sorry”. ![]() Their product team did nothing about it too, because moths after our conversation, the issue persists to this day on their checkout page. After I’ve repeated that I have, and explained everything all over again, he said that he forwarded my feedback to their product team, and then I never heard back. The first person I was in touch with, asked me if I tried to restart my subscription, after I explained in painstaking detail that I did, and how I did, in my initial message. I believe they are outsourcing their customer service, because I got in touch with them several times, and every time I had a strong feeling that they do not care too much about Tidal’s image to customers - having worked in customer service for a few years myself, I know that outsourcing your customer service to another company is the mother of mistakes, and a sure fire way to ruin your reputation, because you have no control over the quality of customer service rendered to your clients. And that’s when I discovered how terrible their support really is. I also tried with a VISA debit card from the same bank, but with the same result.Īt this point I tried to reach out to Tidal support, to ask for help. But on Tidal’s page, a PayPal payment attempt returns a dry error text “There was a problem with PayPal payment.” I also tried paying with PayPal, something which I was able to do for other online payments without a hitch. So from what I was able to gather, Tidal’s checkout is not 3D-secure compliant. Upon trying to reactivate my subscription with the new debit MasterCard issued by the largest bank in my country (I live in a country that is in the European Union, so no shady stuff lol) I kept getting a pink error on Tidal’s checkout page, saying that the transaction cannot be completed, and it gave me a few general reasons as to why that may be, like incorrect card details - not applicable in my case, restrictions by my bank - also not applicable, they confirmed that there are no restrictions on their end and actually the transaction request from Tidal doesn’t even reach them.Īt this point I realized that during my payment process on Tidal, I never saw the 3D secure popup, the one that sends you an SMS from your bank, and you have to input it. I was very satisfied with their service, so I never had the need to reach out to their support team, until I had to interrupt my subscription briefly, while I switched banks and cards. I’ve been using Tidal’s Hi-fi subscription for a year between Dec 2018 - Oct 2019, when I had to change my banks, and with that, of course, my cards. ![]()
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